Cancellation & Refund Policy

Last updated: September 2026

Thank you for choosing Aetheria Tourism (aetheriatourism.com). This Cancellation and Refund Policy governs all transactions, modifications, and refund allocations processed through Aetheria Tourism Ltd (“we”, “us”, “our”, or “Company”), a company registered in England and Wales under Company Registration Number 16996707.
By completing a travel booking on our marketplace platform, you (“the Customer”, “the Passenger”) explicitly acknowledge and accept the conditions outlined below.
1. Intermediary Marketplace Framework
Aetheria Tourism Ltd operates strictly as a curated marketplace agent connecting independent international travelers with localized, independent tour operators, guides, and excursion providers (“Suppliers”).
    • Supplier Precedence: Cancellation and voluntary modification terms are fundamentally dictated by the operating guidelines of each specific Supplier. These specific rules are clearly displayed on the dedicated tour/experience product page at the time of purchase.
    • Aetheria Master Policy: In any instance where an individual Supplier listing does not explicitly display an individual cancellation framework or milestone window on the product page, the Aetheria Master Policy (Section 2) applies automatically to protect both parties.

 
2. Aetheria Master Policy Milestone Schedule
Where no individual operator framework is specified on the transaction receipt or booking layout, refunds for voluntary customer cancellations are determined strictly based on the time remaining before the local scheduled start time of the tour:
    • More than 72 Hours Prior to Departure: A refund of 100% of the total booking value will be authorized, minus a 5% fixed administrative platform handling fee. This fee covers the operational overhead, listing management, and processing resources utilized to manage the placeholder reservation.
    • Between 24 and 72 Hours Prior to Departure: A refund of 50% of the total booking value will be authorized. The remaining 50% is retained to compensate the local operator for allocating inventory and turning away other travelers.
    • Less than 24 Hours Prior to Departure (or “No-Show”): All bookings become entirely non-refundable (0% refund). If you fail to arrive at the designated meeting point at the scheduled time, the reservation is treated as completed, and the full tour price will be processed.

 
3. Modifications and Re-booking Requests
If you need to change your travel dates, passenger names, or destination parameters after a confirmation voucher has been issued:
    • All modification requests must be submitted in writing via electronic mail to [email protected].
    • While we will act in good faith to coordinate adjustments with our local Suppliers, changes are strictly subject to real-time operational availability and cannot be guaranteed.
    • Any supplementary operational costs, ticketing surcharges, or peak-season price changes imposed by the Supplier to execute a last-minute modification must be paid in full by the Customer prior to the re-issuance of a voucher.

 
4. Involuntary Cancellations by the Company or Suppliers
In rare scenarios where an experience must be aborted or cancelled before departure by Aetheria Tourism Ltd or our independent partner operators due to:
    1. Dangerous regional weather conditions or safety alerts;
    2. Natural disasters, structural force majeure events, or sudden state border/travel closures;
    3. Failure to meet minimum required participant thresholds (where explicitly noted on the product page at purchase);

We will immediately execute one of the following remediation options:
    • Coordinate a re-booking on an alternative operational date or shift you to an equivalent experience of equal value at absolutely no additional cost; OR
    • Authorize a 100% full refund of the complete gross transaction value paid at checkout. In these involuntary scenarios, no administrative platform fees or cancellation penalties will be deducted.

 
5. Refund Issuance and Clearing Cycles
Once a refund is officially authorized and approved by our support staff:
    • The transaction is instantly initiated back through the secure network of our integrated payment processor (e.g., Braintree, PayPal, or alternative licensed payment processing facilities).
    • All refunds must return exclusively to the original funding instrument (credit card, debit card, or digital wallet account) used during initial checkout. We are legally barred under anti-money laundering (AML) laws from routing refunds to alternative cards or unverified bank accounts.
    • Due to global banking clearing cycles, please allow 5 to 10 business days for the capital to post on your personal financial statement. Aetheria Tourism cannot accelerate this timeline, as it is managed entirely by your local card issuer.

 
6. Submission of Claims and Legal Notifications
To ensure fairness and accurate tracking, oral cancellation notifications, text messages, or informal mobile alerts (such as WhatsApp chat histories) do not constitute a valid legal notification. All requests must be sent formally:
  • Email: [email protected]
  • Mailing Infrastructure Address: Aetheria Tourism Ltd,  4-6 Greatorex Street, London, United Kingdom, E1 5NF.

By booking through Aetheria, you acknowledge that cancellation terms are set by the operator, shown on each tour page, and that Aetheria processes any refund as the operator’s agent.