HELP CENTRE
Questions? Answered.
Everything you need to know about booking, changes, and how the Aetheria marketplace works in plain language.
1
Booking & Payment
How do I book an activity?
Browse the activity you want, choose your date and number of guests, and check out securely online. You’ll get instant confirmation by email, and your operator will have everything they need to prepare.
How do I pay, and is it secure?
Payments are handled securely online through Stripe at checkout. We accept major cards, and you’ll see the full price before you confirm. no hidden fees added later.
Will I get a confirmation?
Yes, you’ll receive an email confirmation as soon as your booking is complete, with your activity details and what to expect next.
Can I book more than one activity?
Yes. Add several activities to your cart, each with its own date and guests, and check out together. Each is booked as a separate experience, nothing is bundled.
2
Changes & Cancellations
Can I cancel or change my booking?
Cancellation and change terms depend on the individual activity and operator. The specific policy is shown on each activity page before you book, and in your confirmation email. See our Cancellation Policy for full details.
How do I request a change or cancellation?
Message us on WhatsApp or through Contact Us with your booking reference, and we’ll help sort it out directly with the operator.
What if the operator cancels?
If an operator cancels an activity, we’ll notify you as soon as possible and help you rebook or arrange a refund according to the activity’s policy.
3
On the Day
Where and when do I meet the operator?
Meeting point and start time are listed on the activity page and in your confirmation. If anything’s unclear, message us on WhatsApp before the day and we’ll confirm the details.
Do you offer hotel pickup?
Pickup depends on the specific activity and operator. Where hotel or area pickup is offered, it’s listed on the activity page along with any covered zones. If you’re unsure whether your location is covered, message us on WhatsApp before booking and we’ll confirm.
Where is the meeting or pickup point?
The exact meeting or pickup point is shown on the activity page and repeated in your confirmation email. For pickups, the operator will confirm timing and location details ahead of your experience.If an operator cancels an activity, we’ll notify you as soon as possible and help you rebook or arrange a refund according to the activity’s policy.
What if my hotel isn't in the pickup area?
Some activities cover only certain zones. If your hotel falls outside the listed area, message us, we’ll check with the operator on whether pickup can be arranged, or point you to the nearest meeting point.
What if I need help during my trip?
A real person is reachable on WhatsApp before and during your experience, not a bot or a ticket queue. If something comes up, message us and we’ll help right away.
What should I bring?
Each activity page lists what’s included and what to bring (water, sun protection, suitable clothing, etc.). When in doubt, ask us ahead of time.
4
About Aetheria
Is Aetheria a tour operator?
How do you vet operators?
Every operator is checked for licensing, insurance, and quality before they’re allowed to list. We only add operators we’d book with ourselves.
Why book through Aetheria instead of searching myself?
Instead of scrolling through thousands of listings selling the same tours, you get a curated set of top-quality experiences from vetted operators, clearly priced and booked direct, with real support behind it.
I run tours, can I list with you?
Yes. If you’re a licensed tour or activity operator, head to Partner With Us to apply. We’ll review and get in touch.